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Family and Community Support Services
821 Switzer Drive,
Hinton AB, T7V 1V1
Email: fcss@hinton.ca Phone: 780-865-6036

Recipient Applicant Responsibilities

• A trained community volunteer is matched up with a Recipient Applicant to provide a friendly chat, or visit through conversations, attending events, or participating in activities together. Strictly on a volunteer basis, and at no cost to the Recipient Applicant.
• Volunteers spend one to two hours per month with their partner or make a regular phone call with recipient on the agreeable schedule. 
• Please inform the Friendly Visitor if you are unable to commit to your schedule.
• Please inform Family and Community Support Services if you choose to end your commitment entirely with the Friendly Visitor Program.
• Promote and practice positive relationships with the Friendly Visitor.
• Declare that you are reliable, trustworthy, and friendly.
• Commit to an ethic of confidentiality.

Gifting

Though, there are no concrete rules on gifting, you are discouraged from accepting gifts from the Friendly Visitor as this is an unpaid, volunteer program.

Harassment and Abuse

Any form of harassment or abuse towards a Friendly Visitor will be grounds for dismissal from the Friendly Visitor Program and may be reported to the authorities, such as the RCMP.

These actions include but are not limited to:

• Verbal abuse
• Physical abuse
• Sexual abuse or harassment
• Neglect

Please check which times and days of the week you are available.

I hereby state that to the best of my knowledge the information submitted on this application is true and accurate. I understand that I will be matched with a Friendly Visitor.

Confidentiality Policy

The Town of Hinton strives to uphold the highest standards of integrity. For this reason, it is the ethical responsibility of all program staff and volunteers to maintain the confidentiality of information obtained while participating in the program.

All personal information about the Friendly Visitor while involved with the Friendly Visitor Program will remain confidential during and after your involvement with the program.

Limits of Confidentiality

Certain information disclosed by program participants will fall outside the limits of confidentiality. The limits of confidentiality are as follows:

• 1.Confidential information may be shared with program staff and volunteers for the purpose of guidance and debriefing without consent from program participants.
• 2.Confidential information regarding any disclosure of abuse, self-harm or intended self-harm must be shared with staff and/or the appropriate authorities, such as the RCMP.
• 3.Confidential information may be shared between staff involved in the Friendly Visitor Program in order to uphold program integrity.

Confidentiality Agreement

I understand that any personal information about others learned while participating in the Friendly Visitor Program is of a confidential nature and is not to be shared unless required under the Limits of Confidentiality. Should I learn information regarding any form of abuse, self-harm, or intended self-harm towards another program participant, I will inform Family and Community Support Services and/or the appropriate authorities, such as the RCMP.

I agree to maintain client confidentiality during and after my involvement with the Friendly Visitor Program and I understand that any breach of confidentiality could lead to my dismissal from the program.

with participating with the Friendly Visitor Program. I agree that I will not hold the Town of Hinton, its staff, or the Friendly Visitor responsible for any loss I should incur while participating in the Friendly Visitor Program.