Check Your Mail!
Hinton homeowners! If you live in a single‑family home and haven’t received your water meter installation letter from Neptune, it’s time to act!
All letters have now been sent — so if yours didn’t arrive, call Neptune at 1‑800‑667-4387.
Good to know:
- Water meters are mandatory
- The meter and installation are FREE during this project
- Appointments are available evenings and weekends
Starting Spring 2026, water use will be billed by volume—so keep an eye out for our weekly water‑saving tips to help you save money!
How to Read Your Meter
Have you had a water meter installed? Now you can start tracking your water use!
To activate the meter screen, lift the lid to let in light. If the screen is off, use a flashlight. The display will cycle through several screens automatically. Key screens you may see are Water Consumption (00000.0000m³), Water Temperature (00.0 °C), Flow Rate (0.00 lpm). Find out more about what these numbers mean at hinton.ca/engage.
Understanding your meter helps you monitor water use and detect unusual activity early.