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1. How would I accept these #HintonFirst Bucks?

Accept the bills like you would cash. This may include giving the customer back change in cash. We will be printing denominations of $10, $20, $50, and $100.

2. How will I be reimbursed for accepting the #HintonFirst Bucks?

Once you have accumulated some #HintonFirst Bucks you can contact the Hinton Chamber for reimbursement. We will work with your business to verify the denominations and then either send you an e-transfer or issue a cheque for payment. You can decide how often you'd like to be reimbursed (weekly, bi-weekly, monthly).

3. Will my business be listed on a website as a participant in this program?

Yes, we will be planning to create a landing page online that promotes the initiative and a list of all our participating merchants and organizations that accept #HintonFirst Bucks. There will also be digital and print marketing efforts put into promoting the local program and showcasing our participating vendors.

4. What if someone tries to use a $100 #HintonFirst bill to pay for a $5 item?

With this program there will be no change given back. This is a great opportunity for businesses to upsell their customers.

5. What if my business doesn't have a storefront, can I still participate in this program?

Yes, anyone that accepts payment for a service or product is invited to participate in this program. We'd like to get as many businesses as possible on board with accepting #HintonFirst Bucks. This may even extend to some of our local non-profit organizations that accept memberships or other services. We may need to make some exceptions for approval in the program so if you are unsure, please reach out.

6. Who is creating these #HintonFirst Bucks?

We are working with a local supplier to procure these secure, numbered bills for circulation. It will be important for you and your staff to be familiar with the look and feel of these bills as we want to make this as secure as possible to avoid fraudulency. Once you accept this tender and communicate with the Chamber for payment, we will ask that you destroy or void the bills, so they don't get recirculated.

7. Is this a one time event or an ongoing initiative?

This will be an ongoing initiative - the more opportunities we have to keep dollars in the community the better. We may be having special #HintonFirst events and promotions throughout the year but the intention is for the program to run year round.

8. Who do I reach out to if I have any additional questions?

If you need any more information, please reach out to the Chamber of Commerce by calling 780.865.2777 or emailing Natalie Charlton, Executive Director at natalie.charlton@hintonchamber.com.

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1. How can #HintonFirst help my Business?

One of the goals of #HintonFirst is to help ensure our residents consider, or give an opportunity to, local businesses, causes, and attractions before going out of town. Hopefully, businesses will see more Hintonites comparing prices and selections locally before buying online or out of town.

2. What can my business do to help #HintonFirst?

Show shoppers and visitors to your business what you have to offer. Find ways to bring in in-demand product you don’t have available, or recommend other Hinton businesses in town that might be able to fill the gap over businesses that are out of the community.

3. What makes #HintonFirst different from other shop local movements over the years?

#HintonFirst is different in two ways. First, it simply doesn’t ask citizens to shop locally. It asks citizens to look locally for an opportunity to fill a need, rather than looking out of town. Second, #HintonFirst isn’t just about commerce. The movement is about thinking about what you can do in Hinton before looking elsewhere, including experiences, volunteering hours, and shopping.

4. How can I help others get involved in #HintonFirst?

Tell them about it! Let your customers know that you believe in the ideas of giving Hinton the first opportunity to fill your needs, and help them understand what #HintonFirst means. Consider sharing your local experiences on social media with photos and #HintonFirst.

5. Does #HintonFirst support chains, franchises, and co-ops?

Unlike some shop local initiatives, which focus on locally owned businesses, #HintonFirst is about all Hinton businesses. If we want services to be available in Hinton, we need to support the businesses that exist here, whether they’re a one off Hinton original, or a nationwide restaurant chain. As well, larger chains and franchises employ our friends, family and neighbours

6. What sort of effect can I expect from #HintonFirst?

The goal is for Hinton to see more Hintonites involved in Hinton’s success, whether it is more volunteers helping local causes or more local shoppers in stores, which will result in more and varied options for local shoppers. #HintonFirst allows citizens to build a better community together.

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1. What is #HintonFirst?

A movement to strengthen our local economy by encouraging residents and businesses to consider Hinton, Alberta FIRST before spending time, money, or energy elsewhere.

2. What is the goal of #HintonFirst?

To foster the development of local non-profits, businesses, and visitor experiences through an encouraged change in mentality, as well as making our community as good as it can be for its citizens by having the products and services they require to live their lives. We ask that all residents consider the local potential of our existing services before heading out of town to spend, volunteer or recreate.

3. What is a localist?

Small Town Love defines a localist as “Someone who understands that real strength comes from community. From sharing, to partnerships, to collaborations and co-working, localists see their neighbours and other businesses as members of their team, not competition. The movement to become more local is about people and communities that want to be healthier, become wealthier and live in a more sustainable community that is kind and inclusive to all people.” 

4. Are there rewards or prizes for taking part?

While there will be some promotions as #HintonFirst gains momentum, the real reward is a more collaborative and better served community. #HintonFirst aims to help promote all the services we have available in the community, and show those considering coming to Hinton that there is an appetite for their services and a community dedicated to supporting each other.

5. What makes #HintonFirst different from other shop local movements?

We all have a role to play in the strength of our community whether we are buying, selling, volunteering or recreating in Hinton. #HintonFirst believes that every resident and business has a part to play in the growth of our community. #HintonFirst also doesn’t ask that residents only spend money and time locally; it simply asks that you consider local options before heading out of town.

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1. Does this mean I need to make all my purchases in Hinton?

No. All #HintonFirst first asks is that residents seriously look for options in town first. Before volunteering, spending, or visiting attractions in other communities, look here for an opportunity to fill that need. Supporting local services, ensures our community will have the services we require.

2. What I need isn't currently available at a Hinton Business. Can I still support #HintonFirst?

By looking at the options, you have! If no local businesses can fill your need, and none are able to find a way to create a solution, you’ve done everything #HintonFirst has asked of you.

3. Why is thinking locally such an issue?

When you spend time or money here in Hinton, most of the benefit of that action stays here. But when you go out of town, the businesses you support or causes that benefit don’t have any cause to invest in your community. They don’t pay municipal taxes, they don’t buy from local suppliers, provide time or money to the many events in our community, or employ local people. Sometimes, buying an item online or at a warehouse store may be the cheapest option, but when you consider the costs of not having the businesses that offer those items or services in town, the price starts to rise dramatically.

4. Aside from businesses, how does the community benefit from #HintonFirst?

In many ways! Residents sharing positive local experiences help others to understand and appreciate what makes Hinton a great place to live, visit and do business. Hinton is a community that looks out for one another; what sets us apart is our willingness to help when help is needed. Our town is strong, and our people are genuine.

Building in a new take on the previous shop local economics messaging, the vision for #HintonFirst is to help you understand that supporting local businesses provides employment to locals, attracts new business, as well as aids in the local support given to youth programs, community events and non-profit organizations. Choosing #HintonFirst also serves to retain the services we currently have, as our existing business base requires ongoing support to... exist

5. What does the phrase "vote with dollars" mean?

It’s a new way of thinking about spending. Consider every dollar you spend as a way you are showing an opinion; by buying an item, you’re showing you consider it worth purchasing. When you buy a coffee, you’re more than just purchasing a hot beverage; you’re showing your support for that single business location, for the coffee industry, and for the convenience of having coffee shops. By spending money on the things you believe are important, you can show that you support those things. The same is true for recreation facilities or for the non-profits you choose to volunteer for; your actions show what you deem important.

6. What does this have to do with taxes?

Consider online retailer Amazon. For every 10 million in sales in North America, Amazon employs only 19 people. An independent retailer would on average employee 47 employees for that amount of sales. In addition to the small jobs number that Amazon contributes (which is zero for the vast majority of communities) they also don’t have a storefront in your community. A storefront means property tax, which means benefit to your community. Finally, less local business means less support for non-profits, who in turn will look to the municipality for support.

So in buying from Amazon, consumers are working against local job creation, avoiding supporting businesses that are an essential part of municipal taxation, and taking away from local non-profits. Each of those effects hit municipal coiffeurs in their own way.

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1. What role can tourists plan in #HintonFirst?

Visitors to Hinton are already involved! By making the choice to visit Hinton for a quick bite to eat or a weekend getaway, being here means you have made the choice to support Hinton. Experiencing all that Hinton has to offer, from recreation through shopping and dining is exactly what #HintonFirst is all about!

2. How does a visitor benefit from making purchases in Hinton?

When you make a purchase from a Hinton business, you’re not just supporting one business. You’re demonstrating that you believe and value that business, and businesses like it. And the proceeds of that purchase don’t just go into the pocket of an online megastore, they’re going to be re-circulated through the community, through contributions to non-profits by the business and through the local sourcing of goods that will be sold in the business. By spending time, energy and money in Hinton you are supporting our community in making your next stay even better.

3. Why does buying locally matter?

There is no benefit to your community when you buy online, or travel in search of lower prices. Online retailers pay no taxes to your local government, and hire no staff in your town. When you buy from a local business, you’re helping to keep that business in your home town. When you buy out of town, the money or time you spent is gone from your community.

4. Does supporting #HintonFirst work against supporting similar movements in my hometown?

Tourism is an exchange. Just like you’re supporting Hinton, Hintonites are likely travelling to or through your hometown, and making purchases there.

5. How do I work to further these ideas in my community?

To live the concept, but then to tell people about them! #HintonFirst is born of a group of concerned citizens and business owners that wanted to help to make sure that our hometown continues to grow and foster new business without excluding any of our existing local businesses.

6. What resources are available so I can be aware of local businesses to support?

Check out our visitor guide, available at multiple locations in Hinton including the Visitor Centre and Government Centre, or click here. As well, try the business directory on the Town of Hinton website.

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1. How does the council make decisions?

To learn about the council's decision-making process, view meetings online on the following webpage. Online Council Meetings

2. How can I view past Council decisions?

You can read council minutes from previous meetings online to view decisions the Council has made.

Agendas and Minutes

3. When does Hinton Town Council reconsider a decision they have made?

Town Council will rarely reconsider a decision they have made. Generally, when decisions materially affect the community as a whole, a consultation period exists where all public input is invited before the decision is made. It’s a wonderful opportunity to participate in decisions affecting your community. This is an important time period where citizens have an opportunity to weigh in before a decision is made. While public comment is crucial to council’s decision making, it is combined with individual councillors own beliefs and sense of what is in the best interest long-term before they vote.

To reconsider a council decision, one of the councillors who voted in the majority must move to reconsider the matter and get the support of a majority of seven members of council to put the matter back on the agenda. Why would the majority of Town council support that when the opportunity for public input already existed? Hinton Town Council values your timely input as your opportunity on important issues to provide feedback between elections. Sometimes, citizens assume a proposed motion or by-law will get support, and therefore don’t submit their comments before a decision is made. This can lead to disappointment after the decision” is made. Please don’t assume the proposal will be supported. Public comments supporting and not supporting a matter, preferably with reasons, should be provided. Particularly when public feedback was invited, Hinton town council will not reconsider the matter. It’s easy, simply go to Town’s main website under “Hinton Listens” and-then “share a concern”, or phone your favorite councillor, or answer a Town survey, etc., etc. Bottom line, to be heard, please submit your comments in a timely fashion when invited to do so.

Hinton Listens

4. How can I get the mayor and/or councillors to attend my event / grand opening?

Contact the Executive Assistant at 780.865.6072 to arrange for the Mayor and/or Councillors to attend your event or grand opening.

5. Outdoor Rinks - When Does the Ice Go In?

The Town of Hinton knows that when winter weather hits, our residents want to get out and enjoy it! We also know that all residents want the investment into outdoor recreation to be used well, which is why we have a couple of procedures to manage when we get to work getting the outdoor rinks into skating shape. 

• We require, at minimum, multiple days in a row of cold dry weather. Ideally, we look for minimum highs of -5 during the day (-10 ideally) and much colder at night
  • it's also important that no snow falls during that time
• Our ice making procedure uses many thin layers of water left to freeze - not a large amount of water pooling and then freezing. Thin layers create harder ice that will not shatter or crack. 

Please also understand that our organization will always prioritize staff for path, sidewalk, and roadway clearing over outdoor rink maintenance. When snow comes, our staff are tasked with high priority activity.  

Due to Hinton's climate, it is not uncommon for there not to have been enough consistent cold weather to freeze and maintain the ODR's until late December or early January. 

6. Outdoor Rinks - How Can We Help?

Many users want to help us keep the outdoor rinks in skating shape, and we're grateful for the assist! We welcome your time investment on the outdoor rink surfaces (at your own risk) with clearing snow. 

7. Outdoor Rinks - Why Doesn't the Fire Department Spread Water?

The idea of using the fire department to help get outdoor rinks up and running seems like a natural fit! However, the reality of ice maintenance makes it so this would only be feasible if they were to mist the surface multiple times, over a longer period of time, when it is consistent cold. Anecdotally, this has taken 2 full nights of 10 hours each in the past.

Unfortunately, putting inches of water on the outdoor hockey rink and leaving it be is not the correct way for our ice maintenance program. 

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1. Where can I pay my ticket?

Violation tickets can be paid at any of the following:

- A court house of the jurisdiction under which the ticket was issued
- A registries office
- Money order or Cheque to the Provincial Court House indicated on the ticket.

2. Someone else was driving my vehicle at the time of a recorded offense. How come it came in my name?

You have not been charged as the driver of the vehicle – you have been charged as the Registered Owner. For this reason, demerit points are not attached to ATE tickets.

With no demerits attached, ATE tickets do not affect insurance or drivers record.

3. Is it really necessary for the Peace Officer’s vehicles to be idling for hours on end at the side of the road?

Much of the year our operators do not idle their vehicles. Our systems operate on battery power, and in some cases this is supplemented with solar or wind power.

4. What about license plate covers or sprays? Will they fool your cameras?

Not with Global Traffic Group systems. License plate covers are engineered to block the view of a fixed camera’s standard angle of 22.5 degrees. Global Traffic Group cameras pan across an unlimited range of viewing angles, seeing right through covers, and often get an even better image as a result of them. Global Traffic Group’s equipment doesn’t use a flash, so other plate covers containing highly reflective particles and glossy sprays that are intended to overexpose the plate are ineffective.

5. Where can I view the video of my infraction?

https://www.viewoffences.ca/Violation.aspx

6. Why is my stop sign ticket more than one issued from an RCMP officer?

A Police Officer may use discretion to use one of two traffic violations, depending on the situation; Failure to Stop, amounting to 388 dollars, and failing to obey a traffic control device, amounting to 233 dollars. ATE cannot make these discretionary decisions, and issues a ticket based on the exact infraction. A violator may, however, attend court and request that a Judge reduce the fine to the lower amount.

7. Can I Receive Multiple Stop Sign Tickets in One Day?

No one should receive 2 stop sign tickets in a 24 hour period. Anyone who do is encouraged to please contact the Protective Services Department.

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1. What are the hours of the Protective Services / Bylaw office?

Regular office hours are Monday to Friday from 8:00 am to 4:00 pm. We typically have a Peace Officer working in the community from 7:30 am to 8:00 pm on Monday to Friday. Our Peace Officers are also on call for emergencies after hours.

2. How do I contact the Protective Services / Bylaw office?

Calling 780-865-6009 is the best way to reach the office Monday to Friday from 8:00 am to 4:00 pm. After hours our telephone is monitored 24/7 by our dispatch centre when we are not available to answer the phone. Dispatch will get the message to our personnel right away.
You can also email the office at bylaw@hinton.ca

3. What is a Community Peace Officer and what is their role?

A person who works to uphold and enforce certain laws and regulations given specific authority by Alberta Justice and Solicitor General. In Hinton, we currently have two CPO Level 1’s and two CPO Level 2’s (administrative). Our level 2 Peace Officers can manage/enforce various legislation such as animal protection act, dangerous dog act, traffic safety act and all Town of Hinton Bylaws. Our Level 1 Peace Officers also enforce these legislations as well as gaming and liquor act and traffic moving violations such as speeding, distracted driving, seatbelts.

4. What are some examples of complaints I make at the Protective Services / Bylaw office? What questions can we answer?

- Animals: dogs at large, barking dogs, dog licencing
- Fire Pits requirements and restrictions
- Noise complaints, snow removal, unsightly properties, parking complaints

5. What information is required to make a bylaw complaint?

Alberta Justice and Solicitor General sets administrative requirements for record keeping and operational data. This includes obtaining the complainant’s name and contact information such as address and phone number as well as details of occurrence and location. All information is kept confidential and not released to anyone without permission.

6. Are property owners responsible for sidewalk snow and ice removal?

As per the Town of Hinton's Nuisance Bylaw, a property owner is responsible for the removal of snow, ice, and other debris on all sidewalks fronting or flanking the property. In failing to remove the snow and ice, the property owner becomes liable for any accident or injury resulting or caused by such. For the safety of all persons, the Town of Hinton requests that all property owners maintain their sidewalks as necessitated by weather conditions. Please contact Bylaw Services at 780.865.6009 for more information.

7. When is the deadline for registering my dog / cat with the town?

As per the Town of Hinton Animal Control Bylaw, “the owner of a dog or cat shall obtain a license for their dog before the first business day of January of each year.” The bylaw also states that if you have acquired a animal, you must register it within seven days of getting the animal. The seven-day requirement would also apply to new residents. 

8. What does it mean when the town claims that a property is a nuisance?

A nuisance property, often referred to as unsightly, is defined as an "annoying, unpleasant, potentially dangerous, or obnoxious thing or practice.” The Town of Hinton Nuisance Bylaw has specific provisions that address the standards that properties must be kept in; more specifically, it details how they should not be kept. In most cases, when a property is claimed to be unsightly or nuisance, it is due to neglect of articles in the yard as opposed to what the articles are.

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1. How can I get the mayor and/or councillors to attend my event / grand opening?

Contact the Executive Assistant at 780.865.6072 to arrange for the mayor and/or councillors to attend your event or grand opening.

2. What does the CAO’s Office do?

The Chief Administrative Officer is Town Council’s only Employee and he ensures Council decisions are implemented as well as oversees all Town Administration. Town Administration is organized by division then department. The division directors oversee inter-related departments and functions in order to achieve best outcomes for approved programs and resources. See the link provided for a description of each division's purpose and outcome.

Division Purpose/Outcome

3. When should I raise a concern or meet with the CAO?

If, after you have spoken to the division director that is responsible for that particular area of concern, you still feel the issue has not been resolved, then contact the CAO’s office (780-865-6072) to arrange an appointment with the CAO directly.

4. What can I do if I disagree with the CAO’s decision?

If your concern is a policy or regulatory matter, and you are still not satisfied, you have the right to bring your concerns and disagreement forward to Council by appearing as a delegation at an upcoming council meeting. Contact the Executive Assistant at 780-865-6072 to discuss “appearing as a delegation” requirements and to arrange a date to appear. Council could at the meeting bring forward a resolution by way of motion or provide further direction to Administration as required. If your concern is of an administrative nature, Town Council does not rule on these matters and the Town Manager has the final decision.

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1. How can I locate a family member interned in the cemetery?

Call Government Centre at (780) 865-6018, Monday to Friday from 8 a.m. to 4:00 p.m. Or, send an email cemetery@hinton.ca listing the full name, birth and passing date of the person you are trying to locate.

2. How do I go about purchasing a plot or columbarium niche?

You may do so at the Government Centre, located at 2nd Floor of 131 Civic Centre Road. Town staff will explain all your options and related fees.

3. What can I place at a grave site?

• No iron or ironworks, glass bottles, earthen jars, metal or wooden boxes containing artificial wreaths or flowers or other memorial tributes shall be allowed in any section of the said cemetery, and any so placed shall be entirely removed by the Supervisor.
  
• No shrubs, trees or flowers may be planted in any part of the said cemetery other than those planted by the Supervisor in areas reserved for such planting.
  
• The Supervisor or his designate shall have authority to have removed from any grave and weed or grass, funeral designs or floral pieces which have become wilted, or any other article or things which are in his opinion, unsightly.
  
• Without restricting the generality of Part 6.0, no person shall erect upon a grave any curbs, fences, railings, walls, copings, trellis, hedges, trees, or shrubs or the like, and where any of the same have been previously erected on or around a grave, and have by reason of age or neglect become unsightly or objectionable, the Supervisor, may cause same to be removed but, in so doing, will leave areas in a safe, proper and neat condition.
  
• Where the Supervisor finds any monument or other structure upon a grave in a state of disrepair, unsightly or objectionable, or directly interfering with routine cemetery maintenance, he shall notify the owner in writing thereof and require that repairs be promptly undertaken. Any monument or structure not repaired within thirty days, after a notice in writing has been forwarded to the said owner at his last known address provided to the Town, may be removed from the plot.

4. When will the plots have grass on them?

Plots will have grass seeded after they have settled and been tamped. Typically this happens each spring or 3 weeks after interment.

5. Why isn't the ground level at the cemetery?

Over time, burial materials would disintegrate, and each year, spring and summer rains cause settling of the ground around these plots. New soil is added and tamped to level older plots whenever significant settling is seen to be a safety hazard.

6. What kind of monument can we have placed at a grave site?

Please refer to the Cemetery Bylaw Monuments for specific details and instructions. Cemetery Bylaw #796 (PDF)

7. Can I pour my own foundation for a monument, or create my own monument?

All foundations and monuments must be installed / created by a registered monument company to ensure town standards are followed, and insurance is in place should a neighbouring monument be damaged during installation.

8. Does the Town of Hinton allow 'environmentally friendly green' burials?

The town does not allow environmentally friendly green burials at this time.

9. Do I have to pay ongoing care fees for the Woodlawn Cemetery?

No, all perpetual care fees are covered by the town.

10. My family members are all planning on cremations. How many urns can be placed in 1 plot?

You can have up to 4 cremations in 1 regular cemetery plot.

11. Can we place a bench at the grave site?

At present, benches may not be placed at grave sites. However, there may be an opportunity to utilize the town memorial bench program to have a bench placed nearby in their honour. For more information on this program, contact the Maintenance Services Supervisor at 780-865-6024.

12. What are the current conditions of the Cemetery?

At the moment (summer 2019) we are addressing at least one out of three graves (far more than normal sunken volumes of one in five) showing a high need for additional soil (and time) resources. Some water table shifting is being observed even for grave sides older than 20+ years.

Parks are continuing to be engaged in maintenance of this area, but ongoing wet conditions is complicating the work, including leading to tracks of machinery, etc. in the area. The Town is limited by weather and soil conditions, and weather patterns are anticipated to remain wet for the near future.

13. How does the Town Take Care of Graves - New

New graves are covered over with gravel/dirt layer up to 1 foot below grade / finalized with black soil layer. These graves are then monitored for settling and topped off as needed.

With administration support, gravestone placement may be arranged and separately placed on undisturbed soil. 

The seeding of grass will occur as per season and conditions requirements. 

14. How does the Town Take Care of Graves - Old

Older graves are monitored seasonally for settling and topped off as needed, in addition to re-seeding (grass) as required.

The Town also offers admin support connecting with the family to discuss actions regarding grave stones in the case of issues like sinking/breakage.

15. When does topping off of graves occur?

During the mowing of gravesites the observation of required top off of soil is referred to the Parks Supervisor to be taken care of. On average graves get topped up in the first ten years roughly bi-annually. During heavy rainfall periods the water table changes and will increase the amount of sites needing top up (to over one out of 5 graves).

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1. Where is Camp located?

In 2021, Discovery Camp will be located in the Bill Thompson Arena for July 5 - August 13. For August 16 - 27, we'll be in the Peoples' Centre.

2. Where do I drop off & pick up my child?

Drop Off:

You can drop off your child in the Bill Thompson Arena (July 5-August 13) or the Peoples' Centre (August 16-27) in the mornings after 7:45 am. Please come into this area with your child to sign-in (no drop-offs at the curb). Please note, on trip days, children must be dropped off by 8:30 am to ensure we can travel on time.

Pick Up:

Pick up will occur in the same area as drop off. If we're somewhere else enjoying the summer weather, we will post on the door and inform parents through the iCare app. Please note, only authorized people (indicated on registration forms) are twill be permitted to pick up your child. 

3. What is the camper to staff ratios?

Our daily ratio is one leader to up to 10 children per group. 

4. What kind of training do your staff receive?

Staff members are required to participate in our full staff training program held over a week prior to the start of the Summer Camp season. Staff training includes workshops, courses, and hands-on learning opportunities. All staff are required to have Standard First Aid, CPR C, and a Criminal Reference Check with Vulnerable Screening.

5. What items should my child bring to camp?

Each day, please ensure your child comes prepared with:

• Refillable water bottle
• Weather appropriate outdoor clothing (including rain gear)
• Snacks and lunch
• Running shoes and/or strap-on sandals
• Sunscreen and bug spray
• Any authorized medications
• Sunglasses and hat
• Items needed for the activities posted on daily calendar (e.g. swim suit and towel, hiking boots, etc.)

DO NOT SEND TO CAMP

• Cell phones, iPods, iPads, Nintendo DS’s, or any other electronic device 
• Toys
• Money (we will not go to the cafeteria)
• Valuables 
• Flip-flops, crocs or other easy-to-lose shoes

6. What will my child do all day?

Discovery: Each day, we do 4-6 periods of activities from 45 minutes to 1 hour that relate to the theme of the day (arts, crafts and culture, physical or outdoor activity, educational, and totally awesome theme activities). We set a weekly calendar and post it on our Facebook page and in our Centre so parents and kiddos can get excited for what we have planned!

7. My child has allergies, special needs or medical concerns. How will you accommodate them?

We’d love to talk to you in advance of your camp visit about any additional concerns we may need to know about. Please indicate these during your registration and we will contact you in advance for clarification and how we can make your child’s camp experience the best it can be.

8. How can I contact camp while my child is there?

Give us a call or send us a text at 780-223-9217!

You can also call the FCSS Front Desk at 780-865-6036 or send us an email!

9. Can my child be in the same group as their friend?

Our groups are made up by age group. If your child and their friend are similar ages, let us know and we'll do our best to accommodate! 

10. Can I meet the Leaders in advance?

Yes! Our core team is here year-round, as we also operate the Hinton Kids for Success out-of-school care program. Give us a call at 780-223-9217 or send us an email!

11. Is Financial Assistance available?

Child Care Subsidies from the Province of Alberta are available to families that qualify. To see if you qualify call 1-877-644-9992. You can also estimate your subsidy or view subsidy information online at the Government of Alberta website.

12. What if it rains?

We always have our eyes on the skies! In case of inclement weather, we will cancel activities as appropriate to ensure the safety of the children within our care. We always have a fabulous back-up plan in place with more engaging and creative activities just in case.

13. Do you have a Lost and Found?

We sure do! We keep it by the door - if you're missing something specific, let our team know. At the end of Camp, anything remaining is donated to the Share Shop so don't forget to check!

14. How do I change the dates I am registered for?

Please review the Hinton Kids for Success & Discovery Camp Policy Manual: Fees, Refund, & Credit Policy HKFS Policy #001

15. How are behaviour and discipline issues handled?

Please review the Hinton Kids for Success & Discovery Camp Policy Manual: Child Guidance Policy #003

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1. What is FCSS?

Family and Community Support Services (FCSS) is a partnership between the Government of Alberta and the Town of Hinton that funds locally driven preventative programs.

2. What programs and services are offered at FCSS?

Programs and services offered at FCSS include:

• Community development, including information fairs, board development and training, and funding application assistance
• Services for individuals and families, including Lifeline, government application assistance, and workshops
• Volunteer and information centre, which offers a resource library, volunteer training, and an income tax program
• Youth centre, which offers tutoring and after-school programs

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1. How many fire extinguishers should I have in my home / business?

For homes, a good rule of thumb to have at least one extinguisher per floor. For more information, stop by the fire station and ask for a free Safe at Home report card or visit the following website. Safe At Home Tips

2. Can you inspect my fireplace?

The Fire Department cannot inspect fireplaces and chimneys. Insurance companies will request a Wood Energy Technology Transfer (WETT) certified inspection. You can stop by the fire station and pick up a free guide to residential wood heating for further information on fireplaces and wood-burning appliances.

3. Can we have a propane grill on a balcony?

In many communities, there are bylaws in place preventing propane grills on balconies; however, Hinton does not have such a bylaw in place.

4. Do I have to have a fire inspection every year?

According to our quality management plan registered with the Safety Codes Council, fire inspections are conducted in Hinton on a request or complaint basis only. Each inspection or re-inspection is charged in accordance with Council By-law #1025.

5. Who is the authority having jurisdiction (AHJ), and what does that mean?

The authority having jurisdiction in Hinton is the Fire Department, as we are accredited in the fire discipline with the Safety Codes Council. The safety codes officer is the representative of the fire department and the Safety Codes Council.

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1. Am I an eligible passenger?

This is a transportation service for individuals of all ages with mobility challenges. An application must be completed prior to service commencement. Medical verification of eligibility may be required (not applicable to students). Service is provided within town limits only. Handibus Information

2. How do I volunteer to be a driver?

Volunteer drivers are recruited for evenings, weekends, and special events. Bus helpers are also needed. To volunteer, call 780.865.6031

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1. What are the Disaster Muster points shown on the transit route map?

These are points located in all parts of town where citizens waiting for transportation should gather in the event of a disaster. Transit Route Map

2. Can transit fares be claimed for a personal income tax credit?

Yes. Customers should keep their receipts and used-up passes for this purpose.

3. Is there a special fare rate for seniors?

There is a $50 rate for seniors. This provides them with three months of unlimited travel from the day purchased. Seniors are entitled to this rate at 65 years of age and older.

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1. Who do I call when I think there are safety concerns where I live?

(Structural, Electrical, Plumbing/Gas, or Fire (inside my unit) hazards)
Municipal Affairs
Phone: 1-866-421-6929

2. Who do I call when I think there is a health risk where I live?

(e.g. no heat, water problems, pest problems etc.)
Public Health Inspector
Phone: 780-865-2277

3. Who do I call when I think there is a fire hazard where I live?

(public spaces)
Fire Department
Phone: 780-865-6020

4. Who do I call when my neighbors property is unsightly?

Bylaw Services
Phone: 780-865-6009 Bylaw Webpage

5. Who do I call when I am not able to resolve a dispute with my landlord or tenant?

Residential Tenancy Dispute Resolution Service
Phone: toll-free 310-0000 (then 780-644-3000)

The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants an alternative means of resolving serious disputes outside of court. The RTDRS is designed to be faster, more informal and less expensive than the courts.

A tenant or a landlord who has concerns related to an eviction, unpaid rent/utilities, security deposit, damages, repairs or other common disagreements may use the service. RTDRS Website

6. Mobile Home Parks – Who is Responsible for What?

There is often a little confusion about what a mobile home park owner is responsible for and what the municipality is responsible for when it comes to mobile home parks. See our handout (PDF) to learn different service providers' responsibilities to mobile home parks.

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1. Do I need to submit a resume and an application form when applying for a job?

Yes, we do need either a resume or application. You can fill out a application online or print it and either drop off at any Town of Hinton buildings, or mail it to the Human Resources Department, which is located at:
Infrastructure Services Building
330 Fleming Drive
Hinton AB T7V 0B1

You can also give us a resume, but we do not need both. We would prefer a resume, simply because it usually tells us more about you. Job Opportunities

2. When will I hear about an interview?

Applications and resumes are not reviewed until after the competition for a specific job closes. Only those Applicants who were interviewed will be contacted.

3. How long is the probationary period?

The probationary period is 800 hours for hourly employees and six months for salaried employees.

4. Does the Town of Hinton have a union?

Yes. Our hourly employees are members of the Unifor, Local 855 Union.

5. What benefits do Town of Hinton employees receive?

The Town of Hinton provides a comprehensive benefit package for full-time and part-time regular employees that includes:

• Accidental death and dismemberment


• Alberta Health Care


• Depending on classification, up to $600 for recreational memberships or activities that promote active living


• Extended health care


• Group life insurance, weekly indemnity, and long-term disability insurance


• Participation in the Local Authorities Pension Plan (LAPP)

Benefit coverage begins three months after the start date except for LAPP and Alberta Health, which start on the day of hire.

6. How can I keep track of what postings are coming up?

All external Town of Hinton job postings (i.e., those available to the public) are advertised on our website as well as in our local newspapers (e.g., "Voice," "Parklander"). View Job Postings

7. When do you start advertising for summer staff?

The Parks Department usually begins advertising for summer seasonal staff in March. However, they may start as early as February for some positions and continue advertising until June.

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1. What is the capacity and life expectancy of the West Yellowhead Regional Landfill?

The total capacity of the landfill is estimated to be 1,350,000 tonnes. In the past 21 years, 421,347 tonnes of material have been placed into the landfill. 31.21% of the design airspace capacity of the landfill has been used in 21 years. It is estimated that the landfill has 60 years left of air space based on 2006 figures. Landfill Tonnage History 1989-2009

2. What are the operation hours of the Regional Landfill?

From April 1 to October 31, the Regional Landfill is open Monday through Saturday from 9:00 am to 5:00 pm. From November 1 to March 31, it is open Monday through Friday, from 9:00 am to 5:00 pm; and Saturdays, from 9:00 am to 2:00 pm. The landfill is closed Sundays and holidays.

3. Do I have to sort my waste?

Yes, all waste coming to the landfill must be sorted. All e-waste (e.g., computers, TVs), paint, and aerosol cans are placed in containers. The landfill accepts tires, used oil and filters, batteries, fluorescent tubes, white goods, metals, and clean compost materials year round. These materials are recycled. There is no fee to residential customers for these items. Residential wet waste is placed in transfer bins.

4. What is the snow plowing schedule?

The Snow Removal Policy outlines the order that work will be carried out.  It is as follows:

1. Major arteries and intersections

2. Bus routes and secondary arteries

3. School zones, downtown core and commercial districts

Contact info: Infrastructure Services

5. Will there ever be a possibility of being able to have access to Eaton Road by turning left off Highway 16?

It is unlikely that there will be a left turn while Highway 16 is under Alberta Infrastructure control and the safety concerns on Highway 16 outweigh the traffic concerns from Eaton Road. The proximity of the Switzer Drive overpass, the curve and the hill on the highway make traffic safety a major concern.   Contact info: Infrastructure Services

6. There are two stop lines on Mountain Street approaching Highway 16 at the traffic light – where is the appropriate place to stop?

There is a stop line for Gregg Avenue (on the south side) to allow Gregg Avenue traffic the option of going straight through along Gregg Avenue or turning onto Highway 16 or Mountain Street.  The stop line at Highway 16 or the north side of Gregg Avenue on Mountain Street  is for those vehicles that are turning from Gregg Avenue onto Highway 16 to wait until they can enter the intersection or alternatively, for those vehicles that become trapped in the Gregg Avenue intersection when the lights change.  The intent is for traffic approaching Highway 16 on Mountain Street to stop at the Gregg avenue stop line bar to allow for free movement through the intersection from the Gregg Avenue and the Highway 16 traffic.  Contact info: Infrastructure Services

7. When the Town of Hinton plows the residential streets, why is the snow piled on only one side of the street and how is the side determined?

There are several  reasons for plowing the snow to one side:

            1.  The streets are less clogged resulting in more efficient traffic movement after the street has been plowed.

            2.  The fire hydrants are not surrounded with piles of snow.

            3.  Snow plowing is done faster due to the fact that driveways only have to be cleared on one side of the street.

            4.  This method of plowing reduces operating costs.

In most cases, the decision as to which side of the street to place the snow is generally determined by the location of the fire hydrants.  Attempts are made to plow the snow to the opposite side of the street from the hydrants, but exceptions can apply where public lands may be available for snow storage or where fewer homes are located on one side versus the other side of the street.  Contact info: Infrastructure Services

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1. How does the Monthly Payment Plan work?

The Monthly Payment Plan is continuous and runs from January to December. Each year property taxes are billed in May and due on or before June 30th. Participating in the Monthly Payment Plan means you don’t need to worry about the June due date or late payment penalties. The first five monthly withdrawals are based on the previous year’s tax levy. Your automatic monthly withdrawals are adjusted in June to compensate for the new levy. Your adjusted monthly withdrawal will be 1/7th of the outstanding balance on your tax notice and will commence with your June withdrawal. This adjustment will ensure that your tax account is at a zero balance on December 31 each calendar year.

2. How do I join the MPP?

To participate in the MPP your property taxes must be up to date. You are required to agree to the terms and conditions of the plan. Complete and return your application form, along with a void cheque and any applicable initial payment with your application.

3. When can I join? Is there a charge to join?

You may join at any time during the year. However, if you join after January1 you will need to make an initial payment equal to the missed installments from January 1. Failure to submit any required initial payment at the time you apply will result in your application being rejected.

4. What if I own more than 1 property?

If you own more than 1 property you must complete an application for each location you want on the plan. We require only 1 void cheque if all payments are to be withdrawn from the same bank account.

5. What if I'm already on MPP and moving?

When you join the MPP, you are paying taxes through the plan for a specified property. The MPP does not follow you to your next property. You will need to request the MPP be cancelled on your previous property and submit an application for your new property.

6. What if I'm already on MPP and buying additional property?

When you join MPP, you are paying taxes through the plan for a specified property. MPP does not automatically start on any additional properties you may purchase. If you own more than 1 property you must complete an application for each location you want on the plan.

7. Do I have to renew the MPP each year?

The MPP automatically continues from year to year. In November, all properties on the MPP will be sent a statement and you are responsible for ensuring a zero balance on or before December 31.

8. What if I need to change my banking information?

To make changes to the MPP, written notification is required 2 weeks before your next payment. You can mail, fax or email your request.

9. What if I want to terminate my participation in the MPP?

To make changes to the MPP, written notification is required 2 weeks before your next payment. You can mail, fax or email your request. If you terminate your MPP participation, all unpaid taxes are due and subject to penalties in accordance with the Penalty Bylaw 800-3. Penalty Bylaw 800-3 (PDF)

10. What if my payment is returned NSF or my banking information I submitted was incorrect?

If a payment is returned the Town of Hinton will not attempt to take the payment a second time and you will be subject to a service charge of $15. You are required to make an alternate payment for any returns before the next scheduled withdrawal. Otherwise the monthly payment will be inactivated immediately.

The Town of Hinton has the option to cancel your plan if there are more than 2 non-sufficient fund (NSF) returns in a calendar year, utility arrears are transferred to your tax account due to non-payment, or if there is an outstanding balance on your tax account on December 31. In default of payment or termination from the plan the full amount of outstanding taxes becomes due and payable and subsequently will become subject to terms and penalties within Bylaw Number 800-1.

11. What will my Property Assessment and Tax Notice look like?

Your Property Assessment and Tax Notice will show you the credit to-date, the new installment amount for the remainder of the year and the date we will start withdrawing the new installment amount.

12. What if an adjustment is made to my taxes?

Adjustments to your taxes can be made during the year due to a decrease or increase in your assessed value. Current year tax decrease your monthly installment continues until your account is paid in full, which may be before December 1. Your payments resume January 1. Current year tax increase your monthly installment will be adjusted automatically and you will be notified.

13. What if I receive Supplementary taxes and participate in the MPP?

A supplementary tax bill is issued when a new building or an addition to an existing building is completed during the calendar year. If you are a current MPP participant, your installment is recalculated when the supplementary tax is billed. The revised payment and the start date of that new payment is shown on your supplementary tax bill.

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1. What is OptionPay

OptionPay is a payment card system the Town uses for its online and credit card transactions. You can find more information on OptionPay by visiting their website here.

2. Is there an added fee to using OptionPay to pay my Town bills?

Yes. All transactions carried out through OptionPay follow a tiered fee schedule, starting at a minimum fee of $2.00. To see the full fee schedule for using this payment option, please visit their fee schedule here.

3. Why is there an added fee to pay with credit card?

The fees are administered through the OptionPay program for the use of their service, and not through the Town of Hinton.

4. Is my credit card/information secure with this program?

OptionPay provides information on their security measures here. Please note that the Town of Hinton takes no responsibility for and accepts no liability in the event of security breaches, technical difficulties, or other issues that may arise from your use of OptionPay. All users accept responsibility for their use of this service and do so at their own risk.

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1. What does the information on my Development Permit mean?

The conditions and information contained within your Development Permit are important. As the landowner, you are responsible for fulfilling the conditions of the development permit, complying with the land use bylaw, and obtaining any other required permits (e.g., building permit).

If you are unsure about any requirements, we would be happy to explain or clarify for you. For more information, please contact Development Services at 780.865.6010.

2. How do I get my development deposit back?

The development deposit is returned once a project is complete and the conditions within the Development Permit are satisfied. Please contact the Development Services at 780.865.6010 for more information or to request a final inspection.

3. Where can I find a map of Hinton?

Maps of Hinton are available online for free. These maps contain information on the:

• Aerial photos of the area
• Contours of the town
• Legal and civic addresses in the town
• Town's zoning
• Trails

Maps and GIS

4. Can I use the reserve land next to my property as part of my yard?

Parkland and green space adjacent your property is considered public space. Please do not dump debris there, use it as storage, or landscape the area, as most parkland is meant to be left natural for all to enjoy. Please help us keep our parks clean and fun for everyone.

5. Does my property end at the sidewalk?

The property line is typically well back from the edge of the sidewalk in residential neighbourhoods. Please refer to a Real Property Report (RPR) of your lot to determine the location of the property lines. Fences or retaining walls are not an accurate reference, as they often do not follow the property line exactly.

6. Who can apply for a Development Permit?

Anyone can apply for a Development Permit; however, if you are not the registered owner of the property, we require a letter of permission from the owner authorizing the proposed development.

7. What is a compliance certificate?

A compliance certificate is based on a Real Property Report to determine if the property is in compliance with the current Land Use Bylaw. Often when the sale of a property takes place, a compliance certificate is requested. Request for Compliance Certificate Form

8. Where can I find information to bid on a town project?

Our current request for tenders or quotes can be found online. Please refer to the individual project for contact information and time lines. Requests for Tenders or Quotes

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1. How do I get a copy of my property tax bill?

Property tax notices are mailed in May each year. If you have not received your property tax bill by the first week of June, please call 780-865-6017. Non-receipt of your property tax bill does not exempt you from late payment penalties. All charges on a tax account are the responsibility of the registered owner of the property. When you purchase a property, adjustments for taxes are made between the vendor and purchaser.

2. What is the penalty for late payments?

On July 1, a 5% penalty is applied to the outstanding balance of the current taxes. On August 1, a 10% penalty is applied to the outstanding balance of the current taxes. In addition, on January 1, a 15% penalty is subject to the entire amount outstanding on the tax account.

3. How do I appeal my assessment if I believe that my property assessment is unfair or inaccurate?

Contact your assessor to review your assessment. If the assessor agrees that the original notice is not accurate, a corrected notice may be issued. If the assessor and the property owner cannot come to an agreement, the property owner may begin the formal complaint process. The complaint must be filed in writing to the Municipal Clerk on or before the deadline shown on the assessment notice. Assessment Appeals

4. What does my tax bill cover?

Your tax bill is broken into three components being a Municipal Levy, Education Levy & the Evergreen Foundation Levy. The Education taxes are collected by the municipality on behalf of the provincial government.

5. What are Education taxes?

The Town of Hinton is required by legislation to bill and collect school taxes on behalf of the provincial government. The Town bills and collects school taxes, however, the municipality has no jurisdiction or control over school board budgets or operations. According to the Municipal Government Act, the Town is required to include the requisition amounts for education and seniors’ housing.

Each year the province calculates the amount that each municipality must contribute towards the public education system. The calculation is based on a formula that includes the amount of assessment in each municipality.

Municipalities are notified of the amount they must collect in education property taxes. They then set an appropriate local education property tax rate. The education tax rate is then applied to the assessed value of your property to determine your education property taxes for the year. Municipalities collect education property taxes from their ratepayers and submit the funds to the province.

Visit http://education.alberta.ca/admin/funding/tax.aspx for more information.

6. Why do I pay for school taxes when I don't have children going to school?

The prosperity and general well-being of society, or the community we live in, is directly related to the education of its people. For that reason, the costs of education are deemed to be the responsibility of all of society. Your education, for example, if received in Canada, was largely paid for by the previous generation of taxpayers.

Provincial legislation specifies that the funds for schools are to be collected by municipalities. The public and separate school boards' determine the requisition revenues required to be paid by the Town, and the total levy is distributed among taxpayers through their property tax bills.

7. What is meant by Assessment and Taxation?

Property assessment is the process of estimating the market value of your property for taxation purposes. The property taxes that you pay are calculated in proportion to the value of the real estate you own. Assessments are used to distribute the tax burden in a fair and equitable manner. The Town of Hinton contracts Powers & Associates Appraisal Services from Beaumont, Alberta to prepare the property assessments.

Taxation is the process of applying a tax rate to a property’s assessed value to determine the taxes payable by the owner of the property.

8. How was my assessment value determined?

An assessment is the process of placing a dollar value on a property for taxation purposes and is governed by provincial legislation. The market value is the price a property might reasonably be expected to sell for. The assessment is based on the previous years’ July market value over a three year average.

9. What is a Tax Rate?

The tax rate is the amount of tax payable per dollar of the assessed value of a property. Property tax in dollar terms is calculated by multiplying the assessed property value and the tax rate and dividing by 1,000. As a property may be subject to tax by a number of different authorities, tax rates are set by each taxing authority so as to meet the revenue projections in their budgets.

10. How are my property taxes determined?

In order to calculate your property taxes we do the following:

Assessed Value x Tax Rate / 1000 = Property Taxes

11. What is the supplementary assessment?

The Town of Hinton has passed a bylaw that allows it to assess improvements added to land after the December 31st condition date, and collect property taxes on them for a portion of the current year. To do this, the assessor must determine the value of the new improvements added since December 31st of the previous year. Property taxes based on the supplementary assessment are pro-rated to reflect only the portion of the year the new improvement is completed, occupied, or in operation in the municipality.

12. Why does my assessed value differ from my bank mortgage appraisal or real estate appraisal?

Private appraisers, acting on behalf of financial institutions or agencies, evaluate property according to market conditions on the day they complete the appraisal. Municipal assessors determine the property values and conditions at set dates to ensure that all municipal assessments and subsequent taxation have a fair and equal base.

13. How Does the Town Determine My Municipal Property Taxes?

Property taxes are a primary source of revenue for municipalities and are used to finance local programs and services. Each year, municipalities determine the amount of money they need to operate and from this amount, known revenues such as licenses, grants, permits, and user fees are subtracted. The remainder (revenue requirement) is the amount of money the municipality needs to raise through property taxes to provide services for the year. The primary goal is fair and equitable distribution of tax.

The property tax payable is calculated by multiplying your taxable property assessment by the tax rate. The tax rate is determined by dividing the total revenue by the total assessment base of the municipality.

14. What is Market Value?

Market value is the valuation standard set by provincial legislation and is the basis for property valuation across Alberta. Market value is the probable price your property could sell for in a competitive and open market, as of the given date. The market value on your 2018 Assessment and Tax Notice is based on a legislated valuation date of July 1, 2017 and reflects the physical condition of your property as of December 31, 2017.

15. How is Market Value Determined?

Market value assessments are prepared using mass appraisal. For residential property, assessors compile, review, and analyze information from all legislative real estate sale transactions that have occurred in Hinton over a 12-month period. This process results in the estimated value of your property as of July 1, 2017.

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1. Why is access to trails in Thompson Lake being blocked?

The residents of Hinton have been privileged to access this area in the past, with the consent of the landowner. A decision by the private owner of this land to restrict public access to these trails and open spaces has been made. All signage must be obeyed as with any other privately-owned property.

2. Will the public ever regain access to these areas?

Ultimately the decision to reopen trails and open spaces within the privately-owned land lies with the landowner, and at this time the Town is not aware of any plans to develop trails or open spaces further for public use.

3. Why has there been substantial tree removal in that area?

The landowner has been preparing the land for possible future development. The removal of trees assisted with Mountain Pine Beetle tree removal, and fire hazard reduction on the parcel of land. This was not initiated or required by the Town but we supported the work due to these overlapping benefits to the community.

4. Can I speak or contact the landowner to discuss this further?

The Town cannot provide contact information for the landowner. Any development permits for development of these lands will be made public at the time they are issued.

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1. What are Common Courtroom Terms?

Absolute Discharge
The accused, after being found guilty, is discharged without a record of conviction.

Accused
The person charged with a crime.

Acquittal
A court finding of NOT GUILTY.

Adjournment
A temporary delay of court proceedings.

Affirmation
A non-religious oath given by a witness before testifying, promising that the evidence they offer is to the best of their knowledge, the truth.

Appeal
An application for a judicial review by a higher court of a lower court’s decision.

Appearance Notice
An order that tells the accused to go to court at a specified time to answer charges that have been laid.

Bail
Financial or other security put up by the accused or by someone on the accused’s behalf as an assurance that the accused will appear in court on the date of trial.

Beyond a Reasonable Doubt
In criminal cases the Crown has to meet a standard of proof beyond a reasonable doubt. The Crown must show that the evidence is so complete and convincing that the judge/jury has not reasonable doubts about the accused’s guilt.

Complainant
The victim of an alleged crime.

Conditional Discharge
Occurs when the accused, after being found guilty, is discharged under certain conditions ordered by the judge. If the accused complies with the conditions, he or she will not have a criminal record.

Conditional Sentence
A sentence that is served by the offender in the community. The offender would remain in the community under supervision and would be required to abide by a number of conditions.

Contempt of Court
Interfering with the administration of justice or ignoring the rules of the court.

Corroboration
Evidence that supports or confirms other evidence of testimony.

Cross Examination
Both the Crown and the Defence counsel have the right to question (cross examine) a witness by the other side.

Crown Prosecutor
A government appointed agent who prosecutes criminal offences on behalf of the Attorney General of Canada. The Crown presents all relevant evidence to the judge or jury that sheds light upon the offence of which the accused is charged.

Court of Queen’s Bench
Try the most serious criminal and civil cases including cases involving large amounts of money and Family Law including divorce, custody and property settlements.

Docket Court
Provincial court of first appearance in which trial dates are set or guilty pleas entered.

Election
The procedure by which an accused chooses to be tried by Queen’s Bench Judge and Jury, Queen’s Bench Judge alone, or by a Provincial Judge.

Election by the Crown
Procedure under which the Crown decides whether to prosecute a case as a summary conviction offence (less serious penalty) or as an indictable offence (more serious).

Indictable Offence
A category of criminal offences that are usually more serious crimes and carry greater maximum sentences. (i.e. Sex assault). It may carry a penalty ranging from a fine to life imprisonment.

Intermittent Sentence
A prison term of 90 days or less given to a person convicted of an offence. The time is usually served on a weekend in most cases – which allows the convicted person to continue with his employment.

Judicial Interim Release
“JIR” A Court order granted by a judge or Justice Of The Peace releasing the accused from custody on his/her own bond or promise to appear.

Legal Aid
Legal services for those who cannot afford to hire counsel and offers different kinds of help depending on your legal problem and where you live in Canada.

No Contact Order
A court order preventing the accused from seeing or speaking to someone.

Parole
The early release of an offender from incarceration in which he/she serves the remainder of his/her sentence in the community under supervision and specific conditions.

Perjury
When a person gives evidence in court that he/she knows is false. Anyone who commits perjury is guilty of an indictable offence and may be liable to imprisonment for a term not longer than 14 years.

Plea Bargaining
Process of the Crown accepting a guilty plea on a lesser charge instead of incurring the expense and problems of a trial on the original charge.

Preliminary Hearing
“Pre Lim”, Court session held before the trial so that the judge may determine if there is sufficient evidence to justify holding a trial.

Pre-Sentence Report
A description of the accused’s family life and personal situation, prepared by a Probation Office, which the judge uses to help in deciding an appropriate sentence.

Probation
Court order which releases a convicted person under supervision and with direction to obey certain conditions.

Recognizance
An accused is released on his or her own recognizance when the Judge or Justice of the Peace gives permission for the accused to be released on bail, subject to the conditions specified on the appropriate form.

Remand
To send or order back to prison.

Reserve Judgment
A judge hearing a case may decide to take some time to do research, study the law or review the evidence presented at the trial before making a decision.

Restitution
An act of repaying or compensating for loss, damage, or injury.

Show Case Hearing
A Hearing where the Crown Attorney must convince the court that the accused should be kept in jail until the trial.

Statutory Release
A form or conditional release that allows most federal offenders to serve the last third of his/her sentence in the community.

Stay of Proceedings
A suspension of court proceedings on a particular charge but that can come back within a year.

Subpoena
An order directing a person to appear in court as a witness.

Summary Conviction Offence
A category of criminal offences that are usually less serious crimes and carry lower sentences.

Summons
Legal document ordering the appearance in court of an accused person.

Surety
Person who agrees to be responsible for the accused’s appearance in court.

Suspended Sentence
Judge’s order that the sentence given a guilty person need not be imposed, provided that the accused meets certain conditions set by the court. If the accused does not meet the conditions, the Judge can pass sentence on the original charge. A new charge may be laid for breaking the suspended sentence.

Temporary Absence
An escorted or unescorted temporary absence from prison in order to receive medical attention, have contact with family, undergo personal development and/or counselling, participate in community service projects or can be granted on compassionate grounds such as a funeral.

Testimony
Any evidence given.

Verdict
A jury’s finding in a case. It must be unanimous.

Victim Impact Statement
A written account of the personal harm suffered by a victim of crime. It may include a description of the physical, financial and emotional effects of the crime. It must be taken into consideration by the judge.

Voir Dire
Trial within a trial to determine the admissibility of certain evidence.

Warrant
Court order giving legal authority to arrest a person.

Withdrawal
When charges against the accused are withdrawn, no further action will be taken against the accused on that particular charge.

Young Offender
Those aged 12 to seventeen are considered youths under Canadian Criminal Law and fall within the scope of the Young Offenders Act.

2. What is Court Support?

Court Support Has Three Phases

A Victim Advocate may assist a victim/witness who appears in court. This court support may have up to three phases:

1. Court orientation - Helping the victim/witness get ready for the experience of appearing in court. Court orientation is intended to assist a victim/witness to:

Understand the court environment and court process.
Cope with the stressors of the situation.
Victim Advocates court orientation is about the court environment and court process. The Victim Advocates’ court orientation process involves assessing and addressing the needs of the victim/witness with respect to information, safety, and support. The court orientation provided by a Victim Advocate does not involve discussion of testimony. In fact, the Victim Advocate must not discuss the victim witness’s evidence. Crown prosecutor preparation with a victim/witness is about the evidence to be presented.

2. Court accompaniment – Victim Advocates may assist victims by accompanying them to court. The victim may want to be in court to observe the proceedings or a victim may be required to be in court as a witness.

Victim Advocates may also assist victims after a trial and after sentencing, in cases where the victim needs to interact with the Correctional system regarding the status or location of the convicted offender.

3. Court follow-up – Victim Advocates ensure the victim/ witness has follow-up information and assistance as appropriate.They can assist the victim/witness to convey concerns to appropriate people in the court or criminal justice system, or refer the victim to other community resources.

Depending on the wishes of the victim/ witness, a Victim Advocate may be involved in any or all of these phases of court support.

3. How Can I Contact Courthouses?

Alberta Justice Court house – Hinton
Ph: 780-865-8280 Fax: 780-865-8253
237 Jasper St West, Hinton, AB

Provincial Court – Edmonton – Queen’s Bench
Ph: 780-422-2200

Civil Division, Main Floor Law Courts
1A, Sir Winston Churchill Square Edmonton, Alberta T5J 0R2

Edmonton Courts Services
For General Information Call:
780-427-2745 or 780-422-2426 (Hours: 8:15 am to 4:30 pm, Monday to Friday)

Family Justice Services
Ph: 780-865-8384 Fax: 780-865-8253 780-361-1204
237 Jasper Street West, Pembina Avenue, Hinton,AB
www.albertacourts.ab.ca

Court of Queen’s Bench – Criminal Division
Ph: 780-422-2410

Community Corrections
Ph: 780-865-8270 Fax: 780-865-8319
560 Carmichael Lane, Hinton AB

Crown Prosecutor’s Office
Ph: 780-865-8285
2nd Floor, Mount Miette Building, 201 Pembina Ave, Hinton, AB
www.justice.alberta.ca

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1. Restraining Orders - What are they? How do I apply?

Restraining Order
A court order that restrains one party from having contact with another. A restraining order is a civil law remedy that can only be granted by the Court of Queen’s Bench. It is for anyone in need of protection from physical violence or threats (for example, victims
of stalking, harassment, domestic violence, assault or sexual assault).

Application for a Restraining Order
A package referred to as ‘Package #24, Restraining Order Without Notice’ is available at the Family Justice Services, Family Law Information Centres or at the front counter of any other Court of Queen’s Bench office. There is no fee for the package or for the application.

- Must be obtained in combination with another legal action (e.g. divorce)
- Victim seeks restraining order through the Court of Queen’s Bench. Victim must complete affidavit or questionnaire as part of the application process
- Application must happen during normal court hours
- Lawyer not required though one may be helpful
- No court fees for the application, but will require a process server to serve the
restraining order on the accused
- Restraining order is not in effect until the accused has been served notice
- Can be put into effect fairly quickly (within 24 hours)

Conditions

- Can be ordered for up to 6 months, and can be renewed
- Violations of the restraining order are not a criminal offence. If the restraining order is breached, the offender could be cited for civil contempt
- Restraining orders are public documents. Some individuals (i.e. those in same gender relationships) may be reluctant to apply

Things to remember
- A copy of the restraining order should be kept on the victim at all times, in case the victim needs to verify that a restraining order is in effect
- If a respondent violates a restraining order, notify police immediately
- If the respondent is unlikely to comply with the restraining order, the police may not be able to protect the claimant. The claimant should arrange for other safety measures as well as the restraining order

2. What is a Queen's Bench Protection Order?

Queen’s Bench Protection Order (Protection Against Family Violence Act)
An order of the Court of Queen’s Bench is intended to protect a victim of family violence for up to one year.

A Queen’s Bench protection order may be issued during the review of an emergency protection order or may be ordered after an application before a Queen’s Bench Justice.

Available only to victims of family violence, as defined in the Protection Against Family Violence Act (please see Domestic Violence module).

A Queen’s Bench protection order could be helpful to a victim of domestic violence who would benefit from some of the other conditions available only through a Queen’s Bench protection order.

In addition to all the condition of an emergency protection order, a Queen’s Bench protection order can also include the following conditions:

- Require the abusive family member to reimburse the claimant for monetary losses suffered as a result of family violence (for example, legal expenses, loss of earnings or support, medical and dental expenses, moving and accommodation expenses, out-of-pocket expenses for injuries, legal expenses and costs of an application for the protection order)
- Allow either the claimant or respondent to temporarily possess specified personal property such as a vehicle, cheque book, bank cards, children’s clothing, medical insurance cards, identification documents, keys or other personal effects
- Instruct either the claimant or respondent not to deal with or harm property in which they both have an interest
- Require the respondent to post a bond to ensure compliance with the terms of the order
- Require the respondent to receive counseling
- Authorize counseling for a child in the care of the claimant, without consent of the respondent
- Any other provision that the Court considers appropriate

A Queen’s Bench protection order is not in effect until the respondent has been served notice of the order.

Application for a Queen’s Bench protection order
When a Justice of the Court of Queen’s Bench reviews an emergency protection order, the Justice may revoke, continue or change the order. If the Justice continues or changes the order, it then becomes a Queen’s Bench protection order.

No application process or fee is required of the claimant if a Queen’s Bench protection order is granted as part of an emergency protection order review.

Victim application for a Queen’s Bench protection order
A victim of family violence may apply directly to the Court of Queen’s Bench for a Queen’s Bench protection order.

The victim may appear before the court without legal representation; however, obtaining a lawyer would be helpful. The court may also give permission for the victim to be represented by someone other than a lawyer.

When a victim applies directly for a Queen’s Bench protection order, the victim can hire a lawyer privately, or obtain a lawyer through Legal Aid, or through Court-based victim assistance programs in Edmonton and Calgary.

Individuals who have applied for a Queen’s Bench protection order should consider requesting that that it includes a provision requiring the respondent to come back and satisfy the court that all conditions have been met.

A Queen’s Bench protection order can be ordered for up to one year and may be extended for further one year periods.

Changing a Queen’s Bench Protection Order
If the victim would like to change a Queen’s Bench protection order, she or he may complete an Application and Affidavit to explain the rationale for the changes. This is submitted to Court Services and a court date is scheduled and the victim is required to hire a process server to notify the respondent of the court date.

If only the respondent would like to change the Queen’s Bench protection order once it is in place, the respondent would have to file an appeal within the appropriate time.

If the claimant moves and wants the respondent to continue to be restrained from going to the victim’s new home, the claimant should seek a new provision for the Queen’s Bench protection order.

Conditions and limitations of a Queen’s Bench protection order
The Queen’s Bench protection order is not in effect until the process server or lawyer hired by the victim has served notice to the respondent.

Violation of a Queen’s Bench protection order may be a criminal offence or the basis for a citation for civil contempt.

The claimant is responsible for informing the police if an order has been breached.

If the claimant allows the abusive person back into the home, the respondent may technically be in violation of the order regardless of the claimant’s intention. However, the circumstances of the violation might make it difficult to enforce the protection order. As well, contact by the claimant may make it harder to obtain a protection order in the future, especially if no further acts of family violence occur during this contact.

The Protection Against Family Violence Act’s provisions prohibiting contact may apply on First Nation reserves. However, each Band Council must pass a resolution to amend its bylaws to adopt the provisions included in the Act, in order for the Act to be applicable.

Things to Remember
A copy of the Queen’s Bench protection order should be kept on the claimant’s person at all times, in case the victim needs to verify that a Queen’s Bench protection order is in effect.

If the respondent violates the Queen’s Bench protection order, it may be a criminal offence. The claimant should report the violation to police.

If the respondent is unlikely to comply with the Queen’s Bench protection order, the police may not be able to protect the claimant. The claimant should make additional plans to protect his or her safety in addition to the Queen’s Bench protection order.

Legal Remedies Regarding the Matrimonial Home
Protection order conditions regarding sole occupancy of one’s home
Under the Protection Against Family Violence Act, emergency protection orders and Queen’s Bench protection orders may grant exclusive rights to occupy the family home to certain family members for a specified time.

Emergency protection orders and Queen’s Bench protection orders may direct police to remove abusive family members from the home temporarily, or direct to police.

3. Peace Bonds

Peace Bond
A court order that requires an individual to ‘keep the peace’ and obey any other conditions ordered by the court. A peace bond is issued under the Criminal Code and is granted by a criminal court for anyone in need of protection.

Application for a Peace Bond
- The victim does not need a lawyer to obtain a peace bond
- The victim contacts the Provincial Court Criminal Division Clerk’s Office or the local police to request a peace bond
- Requires an in-person hearing to have a summons issued for the defendant. In addition, the victim will have to attend court to give evidence at a hearing of why the other person is a threat. Victims should always report the acts to police first
to determine if a criminal offence has occurred
- The Crown prosecutor will assist the victim with the actual hearing
- No court fees for application

Peace Bond Conditions
- Can be ordered for a maximum of 12 months
- Can include no contact conditions, area restrictions, weapons prohibitions and other conditions the court thinks are desirable to secure the good conduct of the defendant (i.e. counseling)
- Violation of a peace bond is a criminal offence and an offender who breaches a peace bond can be arrested and charged. The penalty for violating a peace bond can range from probation to a fine to a term of imprisonment for up to two
years
- Peace bonds are public documents. Some individuals (i.e. those in same gender relationships) may be reluctant to apply

Things to Remember
- It is helpful for the victim to keep a copy of the peace bond with them to show police, if needed
- If the respondent violates the peace bond, the claimant should contact police immediately
- If the respondent is unlikely to comply with the peace bond, the police may not be able to protect the claimant. The claimant should arrange for other safety measures as well as the peace bond

4. Legal Aid

A person who requires legal services may apply for help from Legal Aid. Legal Aid will assess the applicant’s income and assets to determine if the applicant meets Legal Aid financial eligibility restrictions. If the applicant is accepted for Legal Aid services,
the Legal Aid lawyers are paid by the Legal Aid Society. Fees paid by the Legal Aid Society are less than private fees because lawyers who accept Legal Aid cases do so at a lower fee rate.

Legal Aid is not free to the applicant. Individuals who receive Legal Aid will have to pay some of it back. When the case is finished, the Legal Aid Society will seek repayment. If it is difficult for the individual to make the repayment, the Legal Aid Society will usually negotiate terms, which will allow the person to repay the loan. The individual may be asked to provide some sort of security for repayment such as signing a promissory note.

Legal Aid lawyers from the same law firm cannot assist both the victim and the accused. In smaller communities, there may be only one law firm. Thus, if the accused person seeks assistance from Legal Aid before the victim does, the victim may be declined service. The victim could seek Legal Aid in another community. Legal Aid Alberta

5. Exclusive Home Possession Order

The Protection Against Family Violence Act’s provisions to prohibit contact between family members may apply on First Nation reserves. However, in order for the Act to be applicable, the Band Council must pass a resolution to amend its bylaws to adopt the provisions included in the Act.

Exclusive Home Possession Order
A court order requiring that one spouse leave the family home and prohibiting that spouse from entering the home or being near the home. The order is granted under Alberta’s Matrimonial Property Act, and can be obtained for a home (house, suite, apartment, condominium) that is owned, leased or rented.

An exclusive home possession order can:
- Direct the abusive family member to vacate the home for a specified time
- Restrain the abusive person from entering or visiting the home if the victim requests it
- Order an abusive person to pay the rent, lease or mortgage
- Under some circumstances, grant a victim possession of the furniture in the home and the family vehicle
- Suspend the right of ownership of either or both the victim and the abusive person (suspending right of ownership means a person cannot sell the home, even if the person is the legal owner. An exclusive home possession order gives the right of possession, not right to ownership)

Application for an Exclusive Home Possession Order
A spouse must apply for an exclusive home possession order. It is recommended that the services of a lawyer should be obtained when making a request for an exclusive home possession order, as the legal procedures can be complicated.

After the application for an exclusive home possession order has been made, the abusive person will be notified that a court hearing will take place and he or she will be given an opportunity to oppose the order.

In deciding whether or not to grant an exclusive home possession order the court will consider the availability of other accommodations for both spouses, the needs of the children, the financial circumstances of the spouses, and the conduct of the two spouses if the court determines that is relevant.

If granted, the exclusive home possession order will remain in effect until the term of the order has lapsed, or until a second order is granted by a Justice terminating the first order.

Limitations of an Exclusive Home Possession Order
It is unlikely that a victim will be able to obtain an exclusive home possession order if children will not be remaining with him or her and if there has not been any violence. The court will always try to take into consideration the interests of the children and will try to place them in a situation that is as close to normal as possible.

If a person is living on a First Nation reserve, she or he will not be eligible for an exclusive home possession order. Under the Indian Act, the federal government regulates reserves, so the provisions in the provincial Matrimonial Property Act
regarding property do not apply.

Under the Indian Act, the Band Council controls how property and housing on the reserve are divided among members of the band. Provincial family laws giving a person a right to claim exclusive possession of a home do not apply.

Things to Remember
The victim should keep a copy of any court order with herlhim if the victim wants police to enforce the order. The police must see the order to know if it has been violated.

If the abused person invites hislher spouse onto the premises, that is a breach or violation of the exclusive home possession order and the police will be hesitant to enforce it.

If spouses begin to live together again, the exclusive home possession order is no longer in effect.

6. Emergency Protection Order

Emergency Protection Order (EPO) (Protection Against Family Violence Act)

An order by a justice of the peace or a provincial court judge that can prohibit an abusive family member from being in the same location, or contacting or communicating with other family members. The emergency protection order may have other conditions.

An emergency protection order can be applied for 24 hours a day. If the judge or justice of the peace agrees that conditions of the Protection Against Family Violence Act are met, the EPO can be granted immediately.

An EPO is available only to victims of family violence as defined in the Protection Against Family Violence Act.

An emergency protection order can:
- Provide immediate protection for a victim of family violence
- Keep the accused away from the home, workplace, school or other places where family members might be present
- If granted, the emergency protection order takes effect immediately.

Conditions and limitations of emergency protection orders
- Violation of an emergency protection order may be a criminal offence or the basis for a citation for civil contempt.

If both the claimant and the respondent want to cease the EPO, they may be able to have the matter brought forward to Queen’s Bench Chambers to apply for a consent order vacating the EPO.

Things to remember
If the respondent breaches the emergency protection order the claimant should contact police immediately.

A copy of the emergency protection order should be kept on the victim at all times, in case the victim needs to verify that the EPO is in effect.

An EPO can be granted whether or not criminal charges have been laid.

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1. Safety Strategies

This safety plan is for victims of domestic violence. Safety planning helps develop tools in advance of potentially dangerous situations.

Choose only the suggestions listed here that make sense for your set of circumstances.

Whether or not you feel able to leave an abuser, there are things you can do to make yourself and your family safer.

Call the Family Violence Information Line at (780)310-1818 to speak with trained personnel who provide referrals and information for victims of domestic violence.
Safety when preparing to leave:

LEAVING CAN BE THE MOST DANGEROUS TIME!

- Have a safe place to stay. Make sure it is a place that can protect you and your children.
- Find out which services and shelters are available as options if you need them. www.acws.ca provides a list of all shelters in Alberta.
- Find someone you trust. Leave money, extra keys, copies of important documents and clothing with them in advance, so you can leave quickly, if necessary.
- Open a savings account. Put it in your name only, to increase your independence. - - Consider direct deposit from your paycheck or benefit check.
- Make plans for any pets that you have that you are unable to take and you cannot leave behind. If you have no place to leave your pets and this will prevent you from leaving, mention this to the shelter when you call and they may be able to assist with some accommodations.
- If any household bills are in your name (ie. Phone, gas, cable), cancel them after you leave.
- Change your email address, phone numbers, all PINS and passwords.
- Shred all discarded mail personal papers.
- Keep your shrubs/trees, trimmed outside your house.

Information and Safety
Strategies for Victims of Domestic Violence

- Make plans for any pets that you have that you are unable to take and you cannot leave behind. If you have no place to leave your pets and this will prevent you from leaving, mention this to the shelter when you call and they may be able to assist with some accommodations.
- If any household bills are in your name (ie. Phone, gas, cable), cancel them after you leave.
- Change your email address, phone numbers, all PINS and passwords.
- Shred all discarded mail personal papers.

2. Restitution

Purpose of Restitution
A Restitution Order requires the offender to pay an amount to the victim of the offence to help cover the victim’s monetary losses or damage to property caused by the crime:

- To provide reparations for harm done to victims or to the community
- To hold the offender accountable and responsible, by acknowledging the harm done to victims and the community
- If a judge orders an offender to pay restitution, the offender pays the victim.
- Arrangements are usually made for the money from the offender to be paid at Court Services, who then forward the money to the victim. The victim is responsible for providing their contact information to Court Services, if restitution is ordered. In rare instances the offender has paid the victim directly but this is not
recommended.

The victim is responsible to collect the amount in the restitution order. A restitution order is made at the time of sentencing. A victim who wishes restitution must request it.

3. What is the Financial Benefits Program?

The Financial Benefits Program is a program that provides a financial payment to eligible victims who suffer physical or emotional injury as a direct result of a violent crime in Alberta. The Program also provides financial compensation to applicants who paid the funeral costs of a victim who died as a result of a violent crime. Legal authority for the Financial Benefits Program is the Victims of Crime Act and Victims of Crime Regulation.

Injury Benefit and Death Benefit
1. The Injury Application is to be completed if:
- The victim was injured as a direct result of a violent crime.
- The victim witnesses someone with whom they have a strong emotional attachment die as a result of a violent crime or are present in the immediate aftermath of the crime.
- The Death Benefit Application is to be completed if the applicant has paid the funeral costs of a victim who has died as a result of violent crime.

Injury Benefit
Programs in other parts of Canada and in other countries are often based on the idea of ‘compensation’ – repayment to compensate for actual expenses or damages caused by the crime. Alberta’s Financial Benefits Program is based on a different concept. It provides a financial benefit based on the injury rather than compensation for loss or damages. The injury benefit not intended to compensate for financial loss (for example, ambulance expenses, loss of earnings, etc.). Rather, it pays a one-time fixed sum of
money to acknowledge the injury that was done to the victim of a violent crime.

A victim who sustained an injury resulting in quadriplegia or traumatic brain damage and who is fully dependent on others to engage in activities of daily living (bathing, feeding, toileting, etc.) may be eligible for a monthly payment in addition to the Financial Benefits one-time fixed sum of money. An individual capable of performing some of these functions would not be eligible for the supplement.

Death Benefit
If the crime resulted in death, funeral costs may be claimed by the person who paid the costs of the victim’s funeral. The applicant must provide original receipts that indicate, by name, that the applicant paid for funeral costs.

Reimbursement for funeral services may be paid up to $12,500.

4. Crisis Intervention

What is Crisis or Trauma?

Crisis or trauma is an experience so severe or unusual that the mind cannot assimilate or master it in the usual way. The stressors in trauma are intense, unexpected and unusual. They are beyond the range of normal human experience. The individual’s psychological equilibrium is disturbed and the individual may develop traumatic stress reactions.

Crisis Intervention
Definition: Crisis intervention is the active, temporary entry into the life situation of an individual, family or group during a period of unusual stress.

Intent of crisis intervention: To facilitate the rapid removal of the stressors affecting the crisis victim. The intervention process is intended to help the person involved in the crisis identify and apply new coping resources.

5. Victim Impact Statements

Basic Information about Victim Impact Statements

What is a victim impact statement (VIS)?

Section 722 of the Criminal Code of Canada provides victims of crime with an opportunity to describe in writing to the court how the crime has affected their lives. A victim impact statement is a written statement in the victim’s own words that describes:

- How the victim’s life has been affected by being a victim of the offence
- What physical or emotional losses or impacts have been experienced as a result of the offence
- If charges are laid and the accused person is found guilty, the victim impact statement will be considered by the Court before sentencing.

Purpose of a Victim Impact Statement
For the victim:
Provides a victim with an opportunity to state how his or her life has been affected by the crime, and any physical and emotional loss experienced as a result of the crime.

For the Court:
Assists the Court and the offender to understand how the crime has affected the victim’s life.

Who can prepare a victim impact statement?
A victim of any crime where an offender has been charged may prepare a victim impact statement. For the purposes of a victim impact statement, a ‘victim’ is a person to whom harm was done or who suffered physical or emotional loss as a result of the offence.

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1. Can I place extra garbage by the side of the garbage container?

Residents cannot place extra garbage outside of their bins because this can cause a litter and animal problem.  Our automated garbage collection system operators cannot pick up garbage that is not placed properly inside of the bins.  If residents have too much waste for their bin they must haul it to the landfill or keep it and place it in their bin for the following scheduled garbage pick up.  The garbage bins are of sufficient size to accommodate one week’s worth of waste or more.  Many customers regularly wait two weeks before they require their bins to be emptied.  If residents regularly produce too much garbage, the Town encourages reducing waste by recycling.  Bylaw 933 prohibits residents from placing more than 70 kilograms (154 lbs) of waste in their garbage receptacle and prohibits overfilling the garbage bins whereby the lid will not close properly.  All waste placed in these receptacles must be bound or packaged to avoid spillage and items blowing out during the collection operations.  Contact info: Infrastructure Services

2. As a resident on an out of town acreage, can I bring my garbage into town and put it in a dumpster?

Residents of Yellowhead County are to dispose of their waste at a local transfer station or at the West Yellowhead Regional Landfill.  It is illegal to dispose of waste in the Town of Hinton blue bins.  The blue bin dumpsters are for Town of Hinton residents or private businesses only.  As per Bylaw 933, “No person shall place refuse into someone else’s bin without permission.”  Contact info: Infrastructure Services

3. What is the capacity and life expectancy of the West Yellowhead Regional Landfill?

The total capacity of the landfill is estimated to be 1,350,000 tonnes. In the past 21 years, 421,347 tonnes of material has been placed into the landfill. 31.21% of the design airspace capacity of the landfill has been used in 21 years. It is estimated that the landfill has 60 years left of air space based on 2006 figures.

4. Do I have to sort my waste before taking it to the Landfill?

Yes, all waste coming to the landfill will be sorted. All e-waste (computers TV’s), paint and aerosol cans are placed in containers. The Landfill accepts tires, used oil and filters, batteries, fluorescent tubes, white goods, metals and clean compost material on a year round and this material is recycled. There is no fee to residential customers for these items. Residential wet waste is placed in the Transfer bins and commercial customers haul directly to operating face to dispose of their waste.