Parks, Recreation & Culture
Department Changes 

After a review of parks and recreation operations, management and customer service, as well as other considerations including ongoing public feedback, changes have been made to improve the customer experience. 

A redesign of staff roles and responsibilities has taken place to better address the needs of Hinton residents and visitors who recreate, participate in group activities or host events. Changes to our customer service model include streamlining staff functions to provide increased clarity for people looking for assistance and information.

Beginning today, Tuesday April 11, the redesign goes into effect and your key contacts are as follows:

• For recreation and parks bookings, please contact the Customer Service Clerk at 780-865-4412.
• For assistance with volunteer development and non-profit organization support, please contact FCSS at 780-865-6030. 
• For assistance with event support or equipment rentals, please contact the Event Coordinator at 780-865-6055.

Services and support previously provided by the Parks & Recreation Coordinator have been reassigned to staff throughout the Community Services Division. If you have questions or comments on the changes, please feel welcome to contact Laura Howarth, Director of Community Services at 780-865-6022.