COVID-19 Information for Residents

If you think you may have COVID-19, please immediately complete this resource and then call 811.

Case numbers are reported by the Province. 

For information on current case load in Hinton, please click here for the regional status map and here for Alberta Statistics tool

Last Update: May 13, 2021 4:20 PM

The Town of Hinton is acting in the interest of public safety, proactively responding to an evolving worldwide pandemic involving COVID-19. Community health and safety is our priority. We are taking immediate steps to help reduce the risk to our residents, visitors and employees.

Alberta has entered a critical stage of the pandemic - the arrival of highly transmissible variants have put pressure on our health care system. Public health measures are required to protect the health system and reduce the rising spread of COVID-19 provincewide.

Additional restrictions come into effect for regions with high case rates, starting May 5. Provincewide measures continue to apply to all other areas.

These restrictions will be enforced with $2,000 fines.

Town Facilities Opening Status

Some Town of Hinton facilities including the Government center, remain closed to the public, adhering to the Provincial recommendations. These closures will make these buildings only accessible by the public on an appointment basis. For the most up to date information, subscribe to weekly COVID-19 Update newsletter from the Town of Hinton via "News & Announcements" Newsflash in NotifyMe.

Hinton Emergency Operations Centre

The Hinton Emergency Operations Centre (EOC) remains active, receiving guidance from both the Province and Local Agencies on statuses and needs.

The Hinton EOC strongly encourages Hinton residents to comply with the contact tracing, should an individual receive a positive test. Chief Medical Officer Dr. Hinshaw said that there has been an increase in Albertans who aren't participating in the contact tracing process. This poses significant risks for other people in the community and increases chances for community spread of the virus.

For other online resources, see below:

Province of Alberta COVID Webpage
Province of Alberta - Emergency Management Act
Government of Canada COVID Webpage
World Health Organization COVID Website

Expanded restrictions for high case regions


Starting May 5, additional restrictions come into effect for regions with at least 50 cases per 100,000 people, and at least 30 active cases.

These restrictions will be in place for at least 3 weeks and will be extended if necessary. Provincewide restrictions remain in effect for all other communities.

Gathering Restrictions

  1. Indoor and Outdoor Gatherings
  2. Out of Town Travelers and Visitors
  3. Places of Worship
  4. Weddings
  5. Funerals

Mandatory - Reviewed May 5

Provincewide restriction

  • All indoor gatherings are prohibited - public and private.
    • close contacts are limited to household members only
    • people who live alone can have up to 2 close contacts:
    • these must be the same two contacts throughout the duration of the restriction
    • if the close contacts do not live alone, visits cannot be held at their home
    • single parents who only live with their children under 18 can have up to 2 close contacts
  • Restrictions do not apply
  • Co-parenting arrangements
  • Home maintenance and repairs
  • Mutual support group meetings
  • Service visits from caregivers, health or childcare providers:
    • childcare can include providing post-partum support for new mothers
    • parents are allowed to remain in the home while another person is there to provide childcare services

Mandatory - Effective May 5

Outdoor gatherings have attendance limits depending on active cases in your area.

High case area restriction

  • 5 people maximum (2 household cohorts maximum is encouraged)

Lower case area restriction

  • 10 people maximum

Additional safety measures for all areas

  • Mandatory physical distancing must be maintained at all times between members of different households.
  • Outdoor gatherings must not have an indoor component (movement in/out of homes is not permitted).

Schools and Recreation Activities

  1. Schools, Post Secondary, and Childcare
  2. Indoor Fitness Recreation and Performance
  3. Outdoor Fitness Recreation and Performance

Mandatory - Effective May 5

Provincewide restriction

  • Kindergarten to Grade 12 schools will transition to online learning, effective May 7 and will return to in-class learning on May 25.
  • Post-secondary schools will transition to online learning, effective May 5.
  • Childcare facilities can remain open.

Business and service restrictions

This information is shared by and represented from the Government of Alberta COVID Restriction website.

Some businesses are required to temporarily close, reduce capacity or limit in-person access. Masks are mandatory in all indoor public places, indoor workplaces, and places of worship.

  1. Restaurants, Bars, Pubs, Cafes, and Lounges
  2. Retail
  3. Entertainment Facilities
  4. Personal and Wellness Services
  5. Health Social and Professional
  6. Hotels, Banquet Halls, Community Halls and Conference Centres
  7. Work from Home and Workplace Transmission Prevention

Mandatory - Effective May 9 at 11:59 pm

Provincewide restriction

  • All in-person dining is prohibited, including on patios.
  • Restaurants, pubs, bars, lounges, cafes and food courts can open for takeout, curbside pickup and delivery only.

Alberta's Public Health Measures

The provincial government and local governments are acting to protect the health system and stop the spike of COVID-19.

Previously, the Alberta provincial government created a plan called "A Path Forward" as showen below.

Path Forward from AB Government

as captured from Alberta Government COVID Webpage on March 1, 2021

  1. Closures
  2. Prevention Information
  3. Town Business
  4. Aid for Individuals
  5. Newsfeed
  6. Resources
  7. Complaints

Facility Closures

For further reference on Community Services’ statuses and updates, please view the most recent edition of ComServ.

In the interest of continuity of service to our community, we are including key information for important facilities in Hinton here.


Key Phone Number: 211

Corporate Services

Key Phone Number: 780-865-6016

Key Email:

Development Services

Key Phone Number:  780-865-6010

Key Email:

Family and Community Support Services

Key Phone Number: 780-865-6036

Key Email:

Dr. Duncan Murray Recreation Centre

Key Phone Number Staffed: 780-865-4412

Key Phone Number Automated: 780-865-6066

Key Email:

Infrastructure Services, Parks

24/7 Service Line: 780-865-2634

Emergency Services/Protective Services Buildings


Emergency Services (Fire, PO)

Key Phone Number Info (fire): (780) 865-6089

Key Phone Number Complaint (PO): 780 865-6009

Protective Services (RCMP)

Key Phone Number Info: 780-865-2455

With buildings closed and no social gatherings, some residents' normal information networks may be less accessible than usual. It's more important than ever to stay up to date and informed on what's going on in the community. Visit NotifyMe and subscribe to receive updates from the Town, like our scheduled COVID update, automatically, at