Service Level Review

In 2022, the Town of Hinton underwent a Service Level Review conducted by an external company, Transitional Solutions Inc. (TSI), as directed by Council. This project was the result of the Town’s desire to ensure that the municipality continues to provide quality municipal services in a productive and effective manner, now and into the future. The overarching goal was to identify opportunities for improving the effectiveness, operational efficiency and ensuring a better alignment of municipal services provided by the Town.

Council will review the recommendations from the report and discuss which they would like to seek further action on. Once the recommendations are refined, Administration will create an action plan with a model of a timeline and the commitments to accomplish the recommendations, which will be brought back to Council for approval.

Read the final report here.